Refund Policy — LanceRoom

Last updated: October 25, 2026

This policy explains how refunds work at LanceRoom. It matches the billing terms in our Terms of Service.

1. Free during early access

The service is currently free during early access. There are no charges, so there is nothing to refund yet.

2. Paid plans and cancellations

Paid plans may be introduced later. The price, billing cycle, and what is included will be shown on the pricing page and again at checkout before you pay. No charge will ever start without your separate consent at checkout.

A paid plan renews automatically for each billing period until you cancel it. You can cancel at any time in the dashboard. Cancellation takes effect at the end of the current billing period, and your access continues until then. The used part of a paid period is not refunded. If a paid plan offers a refund, the refund terms will be shown at checkout.

3. Charged by mistake

If you are charged by mistake, or charged twice for the same period, email us and we will refund the charge to your original payment method.

4. How to ask for a refund

Email [email protected] with the email address on your account and a short description of what happened. We will confirm the refund once it is processed.

5. Contact

For refund questions: [email protected]